Register your product within 7 days of purchase and we will extend your warranty to 2 years.
Active Era EU One (1) Year Limited Warranty - Europe (France, Germany, & Spain)
All Active Era products purchased from an official distributor come with a one (1) year Limited Warranty valid from the date of purchase. This Limited Warranty is provided by Active Era and does not affect your legal Statutory Rights as consumers under the applicable national consumer laws relating to the sale of goods.
The Active Era Limited Warranty applies to all Active Era products sold by activeera.com or One Retail Group via Amazon, eBay, and OnBuy.
What does this Limited Warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Limited Warranty period.
How long does the Limited Warranty last?
When purchasing a product from Active Era, you will receive a one (1) year Limited Warranty from the date of purchase.
During the Limited Warranty period, Active Era will repair or replace, at no charge, products or parts of a product that prove to be defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Active Era will replace the product at no extra charge or replace the item with a new unit or refurbished unit of the same condition. Active Era will also cover the cost of any necessary postage.
A replacement product or part assumes the remaining warranty of the original product or 90 days from the date of replacement.
What does this Limited Warranty not cover?
This Limited Warranty does not cover any problem that is caused by general wear-and-tear, improper use of the product, or malfunctions and damage not resulting from defects in material or workmanship.
We do not advise you open or tamper with your products at any time as this will void the warranty you have with us, but that you contact our Customer Care team, who will guide you through the warranty process.
This Limited Warranty does not apply to any non-Active Era branded products.
What are your Statutory Rights?
The Active Limited Warranty does not restrict your legal statutory rights against us or the respective seller arising from the purchase contract concluded with us or the seller. Your legal statutory rights remain unaffected by the one (1) year Limited Warranty.
The Limited Warranty shall apply without prejudice to mandatory liability regulations, in cases of intent and gross negligence, or resulting from injury to life, body, or health.
Second-Hand Purchases
If your product has been purchased second-hand, it is no longer covered by our Limited Warranty. Please note that any existing warranty is not transferred to the item when purchased second-hand, instead the existing warranty is void.
Please note that products purchased second-hand are not valid for protection through any of our warranty policies. Therefore, please do not try to purchase or register a warranty for any of our products you may have bought second-hand as they will not be eligible to make a valid claim.
Gift Purchases
If you are purchasing a gift and wish to purchase or register a warranty for the product, please do not purchase or register the warranty in your own name. Please ensure that the warranty is purchased or registered in the name of the person who the gift is being bought for. This will ensure that, should there be a problem with the materials or workmanship of the product, they will be able to contact our Customer Care team and resolve the issue quickly.
How to make a claim?
Please email our Customer Care team on help@activeera.com or using the submission form on our Contact page. Our Customer Care team will ask you several questions to determine whether your item is faulty and guide you through the Limited Warranty claims process.
Our Customer Care Team are available at the following times:
- Mon to Fri: 08:00 AM to 18:00 PM
- Sat to Sun: 09:00 AM to 17:00 PM
In your email, please include the following details:
- Your original order number
- A detailed description of the cause of product damage/fault
- Photos and/or videos of the product damage/fault
If we ask you to send the Product to us, please pack it in such a way that it does not suffer any further damage during transport and send it together with a copy of the invoice to the address we specify.
Once your Product has been received by our returns centre, we will review it and you will be notified of the outcome of the Product review. Following the review, we will either at our discretion, send you the repaired Product, a replacement Product to your shipping address, or issue you with a credit note.
